Privacy Policy

1. Information We Collect

At Lumina Storm Resort, we collect information you provide directly to us, such as when you make a reservation, register for our newsletter, or contact us for assistance. This may include:

• Personal identification information (name, email address, phone number)
• Billing and payment information
• Reservation and stay preferences
• Communication preferences
• Special requests and dietary requirements

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide customer service and support
• Send booking confirmations and important updates
• Improve our services and facilities
• Send promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our resort
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for online transactions
• Secure servers and databases
• Regular security audits
• Employee training on data protection

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized content

You can control cookie settings through your browser preferences.

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with privacy authorities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Guest information is typically retained for 7 years after your last stay.

8. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.